Bezeq.
Connecting Israel
to a better future
We proudly present our Environmental, Social,
and Governance report for 2021
Bezeq is the essence of Israeliness
It is with good reason that Bezeq is regarded as a national company, even though it is a private company with business goals operating in a competitive market. As an integral part of the Israeli public, Bezeq is involved in the community’s daily life.”
To have a positive
influence on the country
This report reflects our extensive work in ESG, which is constantly expanding. We acknowledge that as Israel’s largest communications group, we are in a unique position to positively influence the quality of living for Israelis and promote Israel’s robust development.”
Advanced communication services are the foundation for a strong society and economy
I am excited to share with you for the first time the ESG achievements at Pelephone, yes, and Bezeq
International. Through a fast, stable, and reliable infrastructure, alongside collaborations with associations and community organizations, the subsidiaries are an integral part of the Group's vision to connect Israel to a better future.”
An important milestone
in our ESG journey
For the first time, this report includes the participation of our subsidiaries, marking an important milestone in our journey to further expand developments in environmental, social, and governance ( ESG ), which we only began a few years ago.”
At the beginning of 2021, Bezeq made a strategic decision to expand high-speed internet and fiber optics to cover all of Israel. An ambitious goal was set to reach one million households by the end of that year, which was already reached in November. After achieving this goal, Bezeq became the company that carried out the fastest deployment in the world
Addressing the
climate crisis
Global climate change is a severe threat that requires significant action. We at Bezeq are committed to taking the steps necessary to reduce the carbon footprint of our activities in accordance with government goals and international standards. This is why we have set an ambitious goal of zero greenhouse gas emissions from the Company׳s activities by 2050
We reduced GHG emissions
In 2021, we reduced GHG emissions attributed to Bezeq’s activities by 6% compared with 2020 and 21% since measurement started in 2017
Bezeq's GHG emissions in Scope 1-2 (TCO2e)
We reduced electricity consumption
Electricity consumption at Bezeq (thousands of kWh)
Bottom line:
Despite the increase in our activities, we reduced the Company's electricity consumption by more than 7% in only two years
We reduced fuel consumption
Fuel consumption in the vehicle fleet
Bottom line:
We reduced gasoline consumption in our vehicle
fleet by more than 22% in only two years
Trends in the company car fleet (number of vehicles)
Bottom line:
Within two years, we increased the number of hybrid vehicles in the company car fleet by tenfold. At the same time, we reduced the number of vehicles running on diesel by more than 50% and the number of vehicles running on gasoline by 20%
We reduced water consumption in the Company
Water consumption at Bezeq (cube)
Bottom line:
We reduced the Company's water consumption
by more than 31% in two years
Responsible and fair employment
Responsible and fair employment is one of the cornerstones of the Group's success. Accordingly, we cultivate honest, compassionate, and personal treatment for each of our 9,500 employees at Bezeq and its subsidiaries, from hiring to retiring
Wellbeing, professional development, and pride: everything that makes Bezeq a group that is good to work for
The group companies provide one of the most advanced and comprehensive welfare baskets in the country
An average of 51 hours of instruction and training in 2021 for each Bezeq employee
Thousands of Bezeq employees expressed pride in working for the Company and faith in its continued success in an internal survey in 2021
In 2021, 94% of Bezeq employees and 96% of the subsidiaries’ employees participated in feedback and performance evaluation
Happy employees provide excellent service
Bezeq, Israel's leading communications group, invests its full attention and resources in providing its customers with a high-quality communication experience at the highest standards of innovation
Every year, customers award us an excellent score in all service categories
Sales center
Technical service center
199 Directory assistance
Technical service
Bottom line:
Surveys among private customers indicate increasing satisfaction with the service
of our technicians and the sales, customer service, and troubleshooting centers
Faster troubleshooting
Bottom line:
We reduced the time for handling malfunctions requiring
a technician’s visit at the customer's home by 16%
Protecting the privacy of users and the network
Cyber threats are growing as more services and products become web-based. We aspire to be the most secure network and invest great effort in creating security systems for all customer services. Together with the subsidiaries, we developed leading cyber security capabilities
Bottom line:
In the past year, we stopped hundreds of millions of attempts to attack applications and infrastructure in the Company's first security perimeters. We also intercepted thousands of attacks that required active real-time blocking and stopped hundreds of targeted attacks by hackers with advanced capabilities.
Our ESG strategy supports the vision of digital equality. We work to realize the vision through collaborations with relevant social organizations to reinforce the social fabric while supporting populations in Israel’s social and geographical periphery. We also maintain strategic and long-term collaborations with social entities and initiatives
Appleseeds Academy
To create digital equality in Israel
Infrastructure as a donation
Community and society in the Bezeq group
Looking ahead
We will reach the target of net zero emissions by 2050
We will increase the representation of women in the Company’s management to 50% by 2030
We will double occupational diversity by integrating ultra-Orthodox, Arabs,
Israelis of Ethiopian descent, people with disabilities, and other underemployed populations by 2030
Bezeq believes that a company operating in compliance with ESG principles and investing not only in business results but also in its effect on the environment is ultimately a better, more stable, and healthier company. We are confident that together with other leading companies, we will make the State of Israel a better place for all of us
כאן יהיה תפריט :)
